Last updated: March 2026
All orders are custom-made to your specifications.
Once your proof is approved and sent to production, we cannot accept cancellations, returns, or issue refunds. Please review your proof carefully before approving.
Every order is custom printed with your unique design, content, and specifications. Unlike off-the-shelf products, custom-printed materials cannot be resold or restocked. Once your files go to press, the materials, ink, and labor are committed to your specific order. This is standard practice across the custom printing industry.
Before we send anything to production, you will receive a digital proof showing exactly what your finished product will look like. This is your opportunity to catch any issues.
When reviewing your proof, please check carefully for:
Spelling, grammar, and punctuation — Names, dates, and contact information — Colors and layout — Image quality and placement — Overall design accuracy
You may request up to 2 rounds of revisions before approving. Once you approve the proof, it is your confirmation that the design is correct and ready for production. We are not responsible for errors that were present in the approved proof.
If you need to cancel your order before your proof has been approved and sent to production, please contact us as soon as possible. We will do our best to accommodate cancellations at this stage, and a full refund will be issued to your original payment method within 5–10 business days.
Once you approve your proof and the order enters production, we cannot cancel the order, accept returns, or issue refunds. This applies regardless of the reason, including change of mind, design changes you wish you had made, or no longer needing the materials.
We stand behind the quality of our work. If you receive your order and there is a manufacturing defect or a printing error that was caused by us (not present in the approved proof), we will make it right.
Examples of issues we will fix at no cost:
Misprints or smudging caused by our equipment — Incorrect material or size that differs from what was ordered — Color reproduction that is significantly different from the approved proof — Damaged or defective products resulting from our production or packaging
To report a defect, contact us within 7 days of receiving your order with photos of the issue. We will reprint the affected items or issue a refund at our discretion.
If your order arrives damaged due to shipping, please contact us within 7 days of delivery with photos of the damaged packaging and products. We will work with the carrier to file a claim and will reprint your order or issue a refund.
For any questions about this policy or to report an issue with your order, email us at support@stratoscampaigns.com. Please include your order number and a description of the issue. We aim to respond within 1 business day.
When a refund is approved, it will be processed to your original payment method within 5–10 business days. You will receive an email confirmation when the refund has been issued. Please note that your bank or credit card company may take additional time to reflect the refund on your statement.